Accessibility Statement

1. Our Commitment to Accessibility

TRAVEL COMPANY LLC d/b/a Company Go is committed to ensuring digital accessibility for people with disabilities. We believe everyone deserves equal access to information about our plumbing services, regardless of their abilities or the assistive technologies they use.

We continually improve the user experience for everyone and apply relevant accessibility standards. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as published by the World Wide Web Consortium (W3C).

2. WCAG 2.1 Level AA Standard

WCAG 2.1 Level AA is organized around four core principles — our website strives to be:

• Perceivable: Information and user interface components must be presentable in ways that users can perceive. This includes providing text alternatives for non-text content, captions for multimedia, and sufficient color contrast.
• Operable: User interface components and navigation must be operable. This includes keyboard accessibility, sufficient time for users to interact, and no content that could cause seizures.
• Understandable: Information and the operation of the user interface must be understandable. This includes readable text, predictable page behavior, and input assistance.
• Robust: Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.

3. Accessibility Features of This Website

We have implemented the following accessibility features on our website:

• Semantic HTML: We use semantic HTML5 elements (header, nav, main, section, article, footer) to provide structure that assistive technologies can interpret
• ARIA Labels: ARIA (Accessible Rich Internet Applications) labels and roles are used for interactive elements, dialogs, and navigation landmarks
• Alt Text: All meaningful images include descriptive alternative text. Decorative images are marked appropriately
• Keyboard Navigation: All interactive elements — including navigation, buttons, and phone call links — are accessible via keyboard (Tab, Enter, Space)
• Focus Indicators: Visible focus indicators are present for keyboard navigation
• Color Contrast: Text and interactive elements maintain sufficient color contrast ratios as specified in WCAG 2.1 Level AA (minimum 4.5:1 for normal text, 3:1 for large text)
• Scalable Text: Text can be resized up to 200% without loss of content or functionality
• Responsive Design: Content adapts to different screen sizes and orientations, including mobile devices used with assistive technologies
• No Time Limits: Users are not timed out from sessions in ways that cannot be adjusted or extended
• Skip Navigation: Screen reader users can navigate directly to main content
• Plain Language: We write in clear, plain language to support users with cognitive disabilities
• No Flashing Content: Our website does not contain content that flashes more than three times per second

4. Supported Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen Readers: JAWS (Windows), NVDA (Windows), VoiceOver (macOS/iOS), TalkBack (Android)
• Voice Recognition Software: Dragon NaturallySpeaking, Apple Dictation
• Screen Magnification Software: ZoomText, Windows Magnifier, macOS Zoom
• Switch Access Devices: Compatible with single-switch and multi-switch access on iOS and Android
• Browser Zoom: All major browsers at zoom levels up to 200%

We test our website with modern versions of:

• Google Chrome (Windows, macOS, Android)
• Safari (macOS, iOS)
• Mozilla Firefox (Windows, macOS)
• Microsoft Edge (Windows)

5. Known Limitations

While we strive for full WCAG 2.1 Level AA conformance, we acknowledge the following known limitations that we are actively working to address:

• Third-Party Embedded Content: Some third-party features (such as Google Maps embeds or call tracking scripts) may not fully conform to our accessibility standards, as these are controlled by external vendors
• PDF Documents: Any PDF documents linked from this site may not be fully accessible. We are working to provide accessible alternatives
• Legacy Content: Older content or blog posts may not fully meet current accessibility standards and are being updated
• Complex Animations: Some CSS animations may be challenging for users with vestibular disorders. These animations respect the prefers-reduced-motion media query where possible

We are committed to addressing all known accessibility issues and continuously improving our website's accessibility.

6. Alternative Access to Services

If you're unable to access any content or functionality on our website due to a disability, we're here to help. You can reach us directly by:

• Phone: (844) 597-1858 — our team is available 24/7 to assist you
• TTY/TDD: Please call our main number and ask for TTY assistance
• In-Person: Visit us at 12731 Biscayne Blvd, North Miami Beach, FL 33181

We will provide the information in an accessible format or assist you in completing your service request by phone at no additional charge.

7. Feedback & Contact

To provide accessibility feedback or request accessible accommodations, please contact us:

• Company: TRAVEL COMPANY LLC d/b/a Company Go — Accessibility Team
• Phone: (844) 597-1858
• Address: 12731 Biscayne Blvd, North Miami Beach, FL 33181
• Website: travelcompanygo.com

When contacting us about an accessibility issue, please describe:

• The specific page or feature you're having difficulty with
• The assistive technology or browser you're using
• The nature of the accessibility barrier

8. Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may wish to contact the relevant enforcement body. In the United States, the U.S. Department of Justice handles complaints related to website accessibility under the Americans with Disabilities Act (ADA). You may file a complaint at www.ada.gov.

9. Continuous Improvement

Accessibility is an ongoing commitment, not a one-time project. We regularly:

• Conduct accessibility audits of our website
• Train our web team on accessibility best practices
• Test new features for accessibility before launch
• Monitor and respond to user accessibility feedback
• Review and update this statement annually or when significant changes are made to the site

This statement was last reviewed and updated on January 1, 2024.