1. Introduction
TRAVEL COMPANY LLC, operating as Company Go ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at travelcompanygo.com, call our phone number, or interact with us in any way.
By using our website or services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.
2. Personal Information We Collect
We may collect the following categories of personal information:
- Contact Information: Full name, phone number, email address, and physical address (including service address)
- Service Information: Details about your plumbing needs, property type, and service history
- Device & Usage Data: IP address, browser type, operating system, pages visited, time on site, referring URL, and clickstream data
- Call Data: When you call us, your phone number, call duration, and call recordings may be captured (see Section 8 below)
- Payment Information: If applicable, billing information processed through secure third-party processors (we do not store full payment card numbers)
3. How We Collect Information
- Directly from you: When you call us, fill out a contact form, or otherwise communicate with us
- Automatically: Through cookies, web beacons, pixels, and similar tracking technologies when you browse our website
- From third parties: Including Google Ads, Google Analytics, and call tracking service providers
4. Google Ads & Call Tracking Disclosure
Our website uses Google Ads (formerly Google AdWords) to advertise our services. As part of this advertising relationship:
- Google may use cookies and similar technologies to track your visits to our site and show you our ads on other websites you visit (remarketing)
- We use Google Ads call tracking (call extensions and call-only ads) which may dynamically replace our phone number on the website to track calls generated by our advertising campaigns
- Google collects and processes data in accordance with Google's Privacy Policy
- You can opt out of Google's personalized advertising by visiting Google Ads Settings
5. Remarketing & Conversion Tracking
We use remarketing and conversion tracking features to understand which of our advertising efforts are most effective and to display relevant ads to past visitors:
- Google Remarketing: We use Google's remarketing tag to serve targeted ads to users who have previously visited our website
- Conversion Tracking: We track phone calls, form submissions, and other actions taken after clicking our ads to measure advertising performance
- Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Data is collected anonymously in aggregate
You may opt out of personalized advertising at any time by visiting aboutads.info or networkadvertising.org.
6. Cookie Policy
We use the following categories of cookies:
- Strictly Necessary Cookies: Essential for the website to function. These cannot be disabled.
- Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
- Analytics Cookies: Collect information about how visitors use our site (pages visited, time spent, errors encountered). Data is aggregated and anonymous.
- Advertising Cookies: Used by Google Ads and our advertising partners to show relevant advertisements and track ad campaign performance. These include Google's DoubleClick cookie and conversion tracking pixels.
You can control and/or delete cookies using your browser settings. Note that disabling certain cookies may affect website functionality.
7. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our plumbing services
- Schedule service appointments and communicate with you about your service
- Process estimates and invoices
- Respond to your inquiries and provide customer support
- Send service-related communications and follow-up information
- Measure and analyze advertising effectiveness
- Comply with legal obligations
- Protect against fraud and unauthorized access
8. Call Recording Notice
Important: Calls to or from Company Go may be recorded or monitored for quality assurance, training, and compliance purposes. By calling us, you consent to the recording of your call. We comply with all applicable federal and state call recording laws, including but not limited to the Electronic Communications Privacy Act (ECPA) and applicable state wiretapping and eavesdropping statutes. In states that require two-party consent (such as California, Florida, and others), callers will be notified of recording at the beginning of the call.
9. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Vendors who assist us in operating our business (scheduling software, payment processors, call tracking providers, analytics platforms) — bound by confidentiality agreements
- Advertising Platforms: Google Ads and related platforms for the purpose of advertising and conversion measurement
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of company assets
10. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings are typically retained for 90 days unless required for legal or quality purposes.
11. Your Privacy Rights
Depending on your state of residence, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information (subject to certain legal exceptions)
- Opt-Out: Opt out of the sale of your personal information (we don't sell data, but you may request confirmation)
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at the information below.
12. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete such information.
13. Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: